Chargeback and Refund Policy

Trading account funding is intended for lawful trading activity by the verified account holder. Refunds and withdrawals are reviewed under AML, KYC, payment provider, and account security controls.

Funds should be deposited from a payment method held in the verified client's name. Withdrawals are generally returned to the original funding source where possible and may require additional checks.

A refund may be considered where funds were deposited in error, trading has not occurred, or required by law or payment rules. Processing may be delayed if documents, ownership confirmation, or compliance checks are incomplete.

Clients should contact SNABBX support before filing a chargeback so the issue can be reviewed. Unauthorized or abusive chargebacks may result in account restriction, investigation, recovery of costs, or closure where permitted.

Payment providers, banks, or intermediaries may apply fees or processing times outside SNABBX's control. Refunds and withdrawals may also be affected by market exposure, open positions, bonuses, unpaid amounts, or compliance review.

For payment disputes or refund questions, contact [email protected] with your account details, transaction date, amount, payment method, and a clear description of the issue.